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Payment Options:
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We accept Visa, Mastercard and American Express credit and debit cards. Select "Credit Card" as your payment option during checkout.
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Money Order, Western Union and MoneyGram Payments:
If you are paying by money order, Western Union or MoneyGram Express, select either of these payment options during checkout.
- Money Order Payments - Mail your payment and a copy of your online order receipt to us.
Due to the high incidence of fraud using money orders and cashiers checks, please allow a minimum of 7 business days for these payments to clear the banking system.
- Western Union Payments - Go to the closest Western Union location and make your payment. Email or call us with your payment confirmation number. Your order will be processed as soon as your payment has been deposited.
- MoneyGram Express - Go to the closest MoneyGram Express location and make your payment You will need the merchant receive number (on your online receipt) to send your payment. Your payment will be sent to us automatically - usually within 24hrs.
Please allow at least 2 additional business days for Western Union and MoneyGram processing. You can find MoneyGram ExpressPayment and Western Union agents at many supermarkets and at all Walmart stores. Select the links below to find the location nearest you. The image links below will take you out of our website. BOOKMARK THIS PAGE NOW for a quick and easy reference back to our website.
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Sorry, we do not accept personal checks or COD orders.
WE TAKE CREDIT CARD FRAUD SERIOUSLY!
NOTE: Credit card purchases are processed on a highly secured server. To protect our customers, we closely monitor the use of credit cards on our website. We keep records of internet IP addresses and have implemented other monitoring systems with strict controls to detect fraud associated with the use of credit cards.
We verify credit card addresses and accounts with your credit card provider. If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or cancelled.
You can avoid delays by registering your card with Verified by Visa or MasterCard SecureCode. The links below will take you to their websites for information on how to register your card..
After registering, please return to our website to place your order. If you have any questions about the Visa or Mastercard verification services, please contact them directly.
Not all banks participate in the Visa and MasterCard verification programs. If you have a choice, we suggest using your Visa card (more banks support the Verified by Visa system).
American Express does not currently offer an additional verification service. All AMEX orders must ship to the credit card billing address.
International Credit Card Customers:
If you are unable to register your card or if you are using an American Express card, please fax or email a copy of your most recent credit card statement (address section only please) after you have placed your order. This helps us to protect you against fraud by insuring that you are the actual owner of the credit card. Make sure you are on the official Visa and Mastercard website.
Our fax number is: +1-602-532-7032
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Can I order by phone?
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Yes, you may place an order by phone for delivery to your credit card billing address. Call us toll free at: 1-888-247-2083 (from within the US) or at 1-480-753-3234 to place your order by phone. Our business hours are Monday thru Friday from 8:00am to 5:00pm MST. If you are calling during non-business hours, please leave your contact information. We will contact you on our next business day. Phone orders and exchange requests may be recorded for training or order verification purposes.
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How do I place an online order?
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Placing Your Order - Add item(s) to the online shopping cart. When you are done shopping click the submit button. The online ordering system will then ask you to provide your billing and shipping information. You will then be asked to select an order payment method. If you select credit card as your payment option, you will be asked to provide your credit card information. If you are planning to pay by another method other than credit card, select any of the other payment methods listed.
The shopping cart system is designed to confirm and process credit card orders and to generate order receipts. All orders are confirmed by email to the address you provide. Please check to make sure you have entered the correct email address. Phone orders are also confirmed by email so have your email address handy when placing your order by phone. Orders are generally processed the next business day. RUSH NEXT DAY ORDERS for in stock merchandise will be shipped the same business day provided the order is received before 11:00am EST. If the order is received after this time, it will be shipped the next business day. The 11:00 am same day shipping service applies to Next Day shipment only.
For security reasons we do not include customer information in shipments. Please print your online receipt for your records. If you do not have a printer, you may email us at orders@lfhair.com and request a copy of your receipt. Money order payments should be sent to the address listed below. To fax your order, write the credit card billing information on the form and fax it to us at: 1-602-532-7039
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When will my order be delivered?
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IMPORTANT NOTE!: UPS delivery times are measured in business days.
DO NOT COUNT WEEKEND DAYS OR HOLIDAYS when estimating your delivery times. Weekends are not business days and are therefore not counted within the UPS schedule guideline.
Choose from several UPS shipping options: Ground, 2 Day, 3 Day, Next Day and Worldwide Express. We do not ship via COD. Regular shipments for in-stock items will be shipped the next business day.
NEXT DAY SHIPMENTS - UPS NEXT DAY SERVICE does not include weekend days in the normal delivery schedule. NEXT DAY ORDERS received after 11:00am Eastern Standard Time will be shipped the next business day.
SATURDAY DELIVERY SERVICE (USA ONLY) - Saturday is not a regular delivery day for UPS. This service must be requested by the customer and may not be available in all areas. For Saturday delivery service in the USA, you must select Next Day Service as your shipping option and your order must be received on Friday before 11:00am Eastern Standard Time. There is an additional $12.00 fee for Saturday Delivery. If your order is received after 11:00am Eastern Standard Time, it will be shipped on Monday, our next business day.
UPS GROUND and UPS 2 DAY - Orders shipping via either of these methods will be shipped the next business day.
Orders received on Friday will normally ship on Monday. Orders received over the weekend will be processed on Monday or Tuesday. Saturday deliveries are only available with the Next Day Delivery option.
For more information on UPS delivery times and shipping holidays, please visit www.ups.com
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Do you ship to international locations?
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Yes... we ship to all locations where UPS service is available.
IMPORTANT! Please read the information for International Shipments.
For International orders, select UPS Worldwide Expedited or UPS Worldwide Express as your shipping option. The shopping cart will calculate the cost to ship to your address via your selected shipping method.
To avoid shipment delays, use Visa Verify or Mastercard Securecode when placing your order. If you cannot use the Visa or Mastercard verification service (not all banks participate in this program), please fax a copy of your credit card statement (address section only please) to us at: +1-602-532-7039.
If you are buying in large commercial quantities (orders over $1,200), please contact us directly. Please add (2-3) additional business days to the normal delivery times on all international orders shipping via UPS Worldwide Expedited or UPS Worldwide Express. This additional time is needed to process the customs documentation required by most governments.
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IMPORTANT INFORMATION ON CUSTOMS CLEARANCE
INTERNATIONAL SHIPMENTS ARE SUBJECT
TO THE FOLLOWING TERMS AND CONDITIONS
Click here for more information on the TERMS AND CONDITIONS OF SALE.
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Custom laws vary among countries. Most countries require invoices to be sent with shipments for customs clearance. The invoice is the only information that can or will be sent with your shipment.
A $10.00 documentation fee has been included with your shipping cost. Some governments require the payment of additional taxes or duties for customs clearance. Customs taxes and other government fees are not included in your shipping cost. It is the customer's responsibility to check with local customs officials for information on specific duties or other customs charges that may apply.
Your order will normally be shipped via FedEx or UPS. If necessary, we reserve the right to use an alternate carrier
In rare cases, products may be held in customs pending additional documentation. This is sometimes a request for formulation information or a certification for an appliance or hair product. All hair products, hair bonding products, and tools sold on this site are sold as labeled by the manufacturer. We are unable to provide any additional documentation.
It is the customer's responsibility to provide customs officials with tax identification information when requested and to pay all applicable taxes and fees. Packages which cannot be delivered due to customs or address problems may or may not be returned to us. We will issue a credit for undamaged merchandise returned to us. No credit will be issued for the shipping cost.
Lost packages are insured with the shipper. In the case of a lost shipment, we will reship the order within 15 days of filing a claim with the shipper. We accept no responsibility for packages that have been left unclaimed in customs. These package are usually not returned to us. No credit will be issued for packages left unclaimed in customs.
The exchange policy for international customers is the same as for domestic customers. Please refer to the terms of sale for more information on exchanges. A $10 exchange fee plus the cost to ship. Exchange fees must be paid in advance.
Our international shipping policy is a matter of record with our credit card service providers and the Better Business Bureau.
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How much will I be charged for shipping?
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You will be charged the cost to ship via the UPS shipping option of your choice. Shipping options and cost will be displayed on the online ordering page. All UPS shipping options and rates are available at the ups website. Please visit www.ups.com to see current shipping rates. Your shipping cost will vary depending on your location and the requested shipping method. An additional customs documentation fee of $10 will be added to all international orders shipping via UPS or United States Postal Service and the all Next Day Rush shipments
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What are the color options?
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The most popular color options for specific styles are listed. Other colors may be available. To find out if a specific style is available in a color you do not see listed, complete the inquiry form on the Special Color Request page. We will respond within 24 hours. We have an online color chart available for viewing. The color you see online will vary depending on the type of computer monitor and settings. If you have never purchased hair extensions before, we highly recommend you purchase a
Hair Color Ring. This will give you some idea of the hair color ranges and help us assist you with your color selection. We will do our best to help you get the best color match from the hair products we have. We do not offer "customized" hair products on our web site. This is a specialized product and service. If you are interested in customized hair products, please call us for more information.
All hair products shown on our website are pre-colored by the manufacturer. Colors will almost always vary as this is the nature of human hair. Color rings made of human hair will also vary in color. The hair color numbers for specific colors are for reference only. We cannot guarantee that the color of the hair will be exactly as it is on the ring. If you request assistance with your color selection, we will provide the best color match based on the color of your hair sample or the color reference number from the color
ring. Color matching assistance is NOT a color guarantee. THE COLOR YOU RECEIVE MAY DIFFER FROM THE COLOR ON THE COLOR RING.
We do not guarantee hair colors, color matching or the outcome of hair color processing,
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I ordered the wrong color. What can I do?
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As in retail stores, ALL SALES ARE FINAL! There are no exceptions to this policy. We do not process cash refunds except in the case of shipment errors. We allow exchanges on regular hair extensions and wig items in stock colors (#1, #1B #2 #4, #27, #30 and #33). Non-stock color items may not be exchange. Non-stock colors include: tipped, blended, highlighted, and other non-stock color blends. Specialty items such as custom extensions and wigs, preglued extensions, skin weft extensions, lace wigs, handmade wigs, closure pieces, top pieces, hand tied extensions, Bohyme and Virgin hair extensions, hair bonding products, books, and accessories may not be exchanged. Exchanges are subject to a 15% restocking fee. A RMA (return merchandise authorization) must accompany all items sent to us for exchange. We accept no responsibility for unauthorized returns.
Order Changes: Please be aware of the processes involved in shipping merchandise. While we try to accommodate request for order changes, we may not be able to change the order. This depends on the status of the order in our warehouse. If you have made an error or would like to change an item please call us immediately so we can check the status of your order and determine whether or not changes can be made. Email request are not always received in enough time to take action.
Due to the personal nature of the hair products we must adhere to strict policies with respect to the return of hair merchandise. All items sent to us for exchange must be in restock condition. This means that the product must be in its sealed, unopened and unaltered packaging. The clear packaging allows you to view the product without opening the packaging. Opening the package will displace the product seals making the product unsuitable for restocking. Inspect your order carefully before removing the packaging.
This information is a matter of record with BBB and our credit card service provider. Please read our exchange policy for more detailed information.
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I canceled my order. Why has my card been charged?
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Many people (including those who work at banks) are confused by this. Occasionally we encounter situations where a canceled order appears to have been billed. These types of problems are experienced by all merchants who accept credit cards.
Here's how it works...
We do not actually charge your credit card until we ship your order. When you place an order, we obtain an AUTHORIZATION from your credit card bank. Your bank then places a "hold" on your account for the amount of the authorization. With some banks, it may appear that a charge was made (especially with Visa/MC debit cards), but this is just an authorization, no money is actually transferred. Usually the authorization expires in a few days and the money will be available in your account. Banks have different policies and we have no control over how they handle authorization holds.
Due to limitations in the design of the Visa/MasterCard system, there is no way for us to cancel or release an authorization. All we can do is wait for the authorization to expire. The bank that issued your card determines how long an "authorization hold" is placed on your account and the time may vary from 3 to 14 days (or sometimes more). If you want to cancel an authorization you must contact your card-issuing bank.
We apologize for any inconvenience. Please contact your bank if this is a problem.
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I did not receive a receipt with my shipment?
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For security reasons and to expedite service to our customers, we no longer include receipts with shipments. The online shopping cart will automatically generate your order receipt which will be sent to you via email. If you do not have an email, let us know. We will send you order receipt by mail. Please print your receipt or save it to your computer for future reference. Email us at service@lfhair.com to request a copy of your receipt.
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I've never worn hair extensions and don't know what to order. Can you help?
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Click here for more information on hair types and weaving techniques and general information on human hair products, color selection and hair care.
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I would like more information about your company
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We are long standing members of the Better Business Bureau of Phoenix Arizona. For information on our membership status please contact them at: http://www.phoenix.bbb.org/
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Click here for important information concerning sales and exchanges. Please read this information carefully before placing your order.
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