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All items sold on this website are subject to the
following terms and conditions:
ALL SALES ARE FINAL! There are no
exceptions to this policy. We will only accept items for exchange. This means
that if you were shipped the correct item, you may only exchange the item. If
you were shipped the wrong item, you may return the item for a full refund or
for exchange.
EXCHANGE
POLICY: We will exchange REGULAR HAIR EXTENSION AND WIG
PRODUCTS in stock colors. Our stock colors are:
#1, #1B, #2, #4, #27, #30 and
#33. All other colors including blended, highlighted or
tipped colors may not be exchanged. For health reasons, all exchanges are
closely monitored to prevent the return of worn or contaminated
merchandise.
SPECIALTY HAIR PRODUCTS/HAIR
BONDING PRODUCTS/ACCESSORIES CANNOT BE
EXCHANGED. Items that cannot be exchanged include: custom made wigs,
hand-tied wigs, lace wigs, lace front wigs, monofilament wigs, hand-tied
extensions, custom extensions, clip-in extensions, pre-glued extensions, extend tube extensions,
skin weft extensions, top-pieces, closure pieces, Virgin Cuticle hair, Bohyme
Cuticle hair, hair bonding products (adhesives, removers, tools, kits, etc.),
hair bonding kits, books, wig care products and other accessories.
Due to the personal nature of hair pieces, we
adhere to a strict policy with regard to exchange merchandise. All items sent to
us for exchange must pass restock inspection. We will only accept returns in the
ORIGINAL UNALTERED PACKAGING with the factory packaging intact including
the inspection tags. All hair merchandise is packaged in clear packaging
allowing you to view and to touch the hair merchandise without removing the
packaging. If the merchandise is removed from the packaging the seals will be
broken making the item unsuitable for exchange. Wig items are packaged in a way
to alert us to the possibility of contamination. If the seal connecting the
piece to the packaging is removed the wig cannot be restocked so the item cannot
be exchanged. Handling includes combing, brushing, washing, dying, curling,
braiding, spraying, wearing, etc. If such an item is returned to us, the item
will be held for 10 days pending the customer’s payment of shipping charges to
have it returned to them.
DO THE EXCHANGE
TEST.
Check the item(s) you are sending us for exchange. If the item is not in a condition which
you would accept as NEW, it should
not be sent to us for exchange.
RMA -
RETURN MATERIAL AUTHORIZATION: Any exchange/return requests must
be made within 3 business days after the shipment is delivered by the carrier (i.e. UPS/FedEx/USPS).
All exchanges or returns must be preauthorized. An RMA will only be issued for
qualifying items. Contact us at:
rma@lfhair.com for a Return
Material Authorization (RMA) number and instructions on how to exchange a
product. You may also call us toll free at 1-888-247-2083 to request a RMA.
YOU MUST RETURN THE MERCHANDISE TO THE
ADDRESS ON THE RMA FORM. You
will have 15 days from the date of the RMA to
send us your exchange item(s). No exchanges may be made after the 15 day period
has expired.
Only ONE exchange per customer order is allowed. This means that you may request
an exchange RMA only once for each order and only qualified items may be exchanged.
All merchandise received at our exchange center is photographed or videotaped upon
receipt to confirm the contents and the condition of the returned items.
All returned items must be received in "like new" condition with all packaging
intact.
DO NOT SEND
UNAUTHORIZED RETURNS. Merchandise sent to us without an RMA cannot be tracked and
may be lost. We ship from multiple warehouses, so it is not possible to track unauthorized items
that are returned to the wrong location. We assume no responsibility for unauthorized
returns or items sent to the incorrect address.
We must be able to confirm receipt of item(s) sent
to us for exchange. We recommend you use a shipping service with DELIVERY CONFIRMATION service. We
assume no responsibility for lost shipments. We will not reimburse your cost to
send an exchange item back to us except in the case of mis-shipment. We will gladly exchange or issue a full
refund for any item(s) shipped in error. Please read the special terms of sale
for international shipments.
RESTOCKING
FEES / EXCHANGE SHIPMENTS: A 15% restocking fee and shipping
charges apply to all exchanges. If the sales price of the item being returned is
greater than the item requested, we will apply the difference in price toward
shipping cost.
FAILED DELIVERIES
/ REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS: Your order will normally be shipped via UPS or Federal Express to
the address you provide. Tracking numbers are normally sent to your email
address as soon as we receive them from our warehouse. If you do not
receive a tracking number, please let us know. Use your UPS/Fedex tracking
number to track your package in transit.
Incomplete or incorrect address information
is the major cause of shipment delays. Check the address information on your
order. Make sure you have included ALL the information (address, apt#, etc.) needed
to deliver your package. UPS and
FedEx charges a service fee for address corrections. The customer will be
responsible for the payment of additional fees caused by bad address
information.
Due to problems with missing shipments, we ship all
packages as SIGNATURE
REQUIRED. UPS/FedEx will have instructions to obtain a
signature at the time of delivery. UPS/FedEx will usually make several attempts
to deliver your package. They may also leave a notice of their attempts to
deliver at the delivery address and give you a telephone number to call for
pick-up or to arrange an alternate delivery. It is the customer’s responsibility
to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
If a package is returned to us it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restock fee (minimum $10.00) will be charged.
NO REFUNDS WILL BE ISSUED
ON REFUSED OR ABANDONED SHIPMENTS.
MODIFICATIONS & CANCELLATIONS:
We attempt to ship most orders as soon as possible, so it is not possible to modify or
cancel an order after it has been processed and sent to the warehouse for shipping. If a custom order is cancelled before shipping, a minimum cancellation fee of 50% will be charged, plus any additional costs we may have incurred.
SECOND CHOICE OPTIONS:
If you specify a "second choice" for an item and your first choice is not available, then we will automatically try to ship your second choice. If your second choice is more expensive, the additional cost will be billed to your credit card. Because we try to process orders as quickly as possible, we will NOT notify you in advance to ask about your second choice.
PRICE INCREASES:
We reserve the right to increase the price of
any unbilled or unshipped items that are on "back-order" or "notify when available" status.
If an item is not available, we may notify customers when they are back in stock, but we
cannot guarantee that the price will be the same.
COUPONS:
Only one coupon code may be used per order and coupons cannot be combined with other discounts (like free shipping) or used for sale items which are already discounted. Coupons can only be applied against the price of a product and cannot be used for shipping charges, taxes or other non-product items. Coupons are valid only for online orders placed by the customer and may not be used for telephone orders. We cannot be responsible for coupon codes that are expired, lost, forgotten or never delivered due to email problems. Customers are only eligible for one promotional ($5.00 off) coupon in any six-month period. Fraudulent, mis-used or expired coupon codes will not be honored.
FREE SHIPPING, DISCOUNTS & PRICE CHANGES:
We may offer free shipping or other promotional discounts on certain products or orders that qualify. If an order is modified for any reason and fails to qualify, the discount may not be available and will not be applied. We reserve the right to change prices and modify or cancel any discounts or promotional offers without notice.
SHIPPING METHODS AND FEES:
We reserve the right to change the delivery method you specify to an equivalent method. For example, if you choose "UPS Ground" we may ship by "Fedex Ground." Our shipping charges may be more or less than the actual rate charged by the carrier. We're sorry, but we cannot bill shipping charges to a customer account or another third-party account. Any requests will for third-party billing will be ignored.
CREDIT CARDS/DEBIT CARDS:
When you place an order, we will do an "authorization" of your card for the amount of the order and your bank may place a "hold" on your account for the amount of the transaction. When your order is shipped, we will "settle" the transaction and that is when your card will be charged. This means that we do not actually bill your card until your order is shipped. If your order has been modified, the amount that is billed may be different than the original authorization. If you placed your order with a debit card, you may see the original authorization as a "pending" transaction until your order is shipped and the transaction is settled. This is when the final amount is actually charged to your card. Please note that it may take a few days for the final amount to show up on your bank statement. We do not have any control over your bank's policies and procedures, so please contact them for any further details. If your order is modified and the total is more than the original authorization, it may be necessary for us to do an additional authorization to your card for the extra amount. In this case, you may see more than one authorization and/or settled transaction on your credit card.
If it is necessary to cancel an order placed with a debit card, we do not have any way of "cancelling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information. However, we can usually cause the "hold" to be cleared in a few days by simply charging your card for $0.01 (1 cent). We would like to be able to release an authorization hold on a debit card, but due to the design of the Visa/MasterCard system, we have no way of doing it. For further details, please contact your bank.
All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.
MISTAKES AND
DELAYS: Mistakes and delays sometimes occur
and we will do our best to correct them. UPS or FedEx occasionally lose a
package or shipments are delayed (due to weather and other factors). All shipping mistakes must be reported
within 3 business days of the date of delivery to the shipping address. If we shipped the wrong item or
something is missing, we reserve the right to reship it at our expense or refund your money for the missing item. It is always wise to
order far enough in advance to allow for unanticipated delays
INTERNATIONAL SHIPMENTS: International
Shipments must clear customs. The rules and requirements for customs clearance
vary. It is the customer's responsibility to pay any additional taxes, fees or
duties that may be required. Invoices are sent with all shipments. This is the
only document that will be sent with your shipment. Please read the
information we have provided concerning customs clearance. This information may
be found on the ASK US page of our website.
SHIPPING: Please refer to our
Questions page for information on DOMESTIC AND INTERNATIONAL SHIPPING.
MAILING ADDRESS FOR CORRESPONDENCE: Laissez Faire Hair, ECM #26580, PO Box 025250, Miami, FL 33102. DO NOT send unauthorized returns to this address, they will NOT be accepted.
OUR RETURN POLICY IS A MATTER OF RECORD WITH THE
BETTER BUSINESS BUREAU AND OUR CREDIT CARD SERVICE PROVIDERS.
Still have questions, please click here.
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