CURRENCY: All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.
CREDIT CARD PROCESSING:
When you place an order, we will do an
"authorization" of your card for the amount of the order and your bank
may place a "hold" on your account for the amount of the transaction.
When your order is shipped, we will "settle" the transaction and that is
when your card will be charged. This means that we do not actually bill
your card until your order is shipped. If your order has been modified,
the amount that is billed may be different than the original
authorization. If you placed your order with a debit card, you may see
the original authorization as a "pending" transaction until your order
is shipped and the transaction is settled. This is when the final amount
is actually charged to your card.
Please note that it may take a few days for the final amount to show up on your bank statement. We do not have any control over your bank's policies and procedures, so please contact them for any further details. If your order is modified and the total is more than the original authorization, it may be necessary for us to do an additional authorization to your card for the extra amount. In this case, you may see more than one authorization and/or settled transaction on your credit card.
If it is necessary to cancel an order placed with a debit card, it is not always possible for us to "cancel" or "release" an authorization. Some banks allow us to do this, but other banks do not have this capability. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information. We would like to be able to release an authorization hold on a debit card, but due to the design of the Visa/MasterCard system and the capability of your bank, it is not always possible. For further details, please contact your bank.
CREDIT APPROVAL/FRAUD SCREENING: All orders are subject to fraud-screening and verification of bank card information. If your card billing address is different than your shipping address, your order may be delayed until we can verify your card details. For quickest approval, make sure your shipping address is the SAME as the billing address of your bank card. Approval of shipments to an address that is different than your card billing address, payment with a non-US bank card or shipment to non-US addresses can take up to 48 hours. We are not responsible for any shipping delays due to credit card verification or lack of response from customers.